TERMS AND CONDITIONS
Business Hours
9.30am to 5.00pm Monday to Friday
Ordering
Orders may be placed by phone, SMS, fax, e-mail or via the website. If calling outside of our business hours you may either leave your name and number on our answering machine and we will call you back when the office re-opens or you may leave your order on our answering service. To place an order by phone, please call +61 413 325 747 or you can send your order by fax +61 3 9439 7825. Both are available 24 hours a day. You can also e-mail us on [email protected]. We aim to dispatch all orders the same day if received by 1.00pm.
Pricing
All prices are in Australian Dollars and include GST (Goods & Services Tax). For sales within Australia goods and services tax (GST) has to be charged. For sales outside Australia, no GST is charged.
We make every effort to maintain prices, however factors beyond our control may vary the costs and we reserve the right to amend prices accordingly and without notice.
Payment
Payment may be made by cash, cheque, credit card (via PayPal) or direct deposit into our bank account. Our bank account details are printed on our invoice that you will receive with your order. If paying by bank deposit, please put your account number and/or name as a reference for the payment. We accept Visa and MasterCard.
Payment Terms
For new customers, payment is required with your first order. Once an account is opened, payment is due 14 days from the date of the invoice.
Product Availability
We make every effort to maintain stock at all times. However if goods are out of stock, please contact us at [email protected] to find out when they will be available. If you order an item that is placed on backorder we will send it immediately when it arrives. Should you wish to be contacted before your backorder item is sent, please notify us when placing your original order.
Some products are not generally stocked and need to be ordered in from overseas as required. These are clearly marked in the Webshop and Catalogue, and can take 2-3 weeks for delivery.
Returns
We are happy to accept returns within 7 days of receipt provided the goods have not been used and are in the original packaging (unopened). Please ensure you contact us before returning the goods to us.
Delivery
All orders within Australia are sent with Australia Post by Regular or Express post, unless specific arrangements have been made otherwise. All orders will incur the following delivery charges (includes GST):
Domestic Australia
Regular Postage & Handling:
Orders $160 and under: $9.50
Orders between $161 – $499: $16.00
Orders over $500: FREE
Express Postage & Handling:
Orders $160 and under – $12.50
Orders between $161 – $499: $20.00
Orders over $500: FREE
Estimated Delivery Times (Business Days)
| Domestic Delivery | NSW | ACT | VIC | QLD | SA | WA | TAS | NT |
| Regular | ||||||||
| Metro | 2 | 2 | 2 | 2 | 2 | 4 | 2 | 4 |
| Regional | 3 | 3 | 3 | 3 | 3 | 5 | 3 | 5 |
| Express | ||||||||
| Metro | 1 | 1 | 1 | 1 | 1 | 3 | 1 | 3 |
| Regional | 2 | 2 | 2 | 2 | 2 | 5 | 2 | 5 |
International
New Zealand Regular Postage & Handling (Est. 5 Business Days)
Orders $160 and under: $19.00
Orders $161 and over: $38.00
New Zealand Express Postage & Handling (Est. 3 Business Days)
Orders $160 and under: $35.00
Orders $161 and over: $50.00
All other international deliveries will be charged on a case by case basis, depending on order weight and volume.
Special Conditions for all International Orders
For all orders outside Australia you may have to pay customs and importing charges at your end (if applicable). Should you require goods to be returned for any reason, it is essential that customs documentation is included, or extra fees may be charged to have the goods cleared by Customs.
House of Moxa cannot accept any responsibility of liability for the suitability of any product for use outside Australia, nor its compliance with local regulations.
