Privacy Policy

This Privacy Policy applies to all personal information collected by the House of Moxa via the website located at

  1. What is personal information?

(a) The Privacy Act (1988) currently defines “personal information” as information or an opinion about an identified individual or an individual who is reasonably identifiable:

(i) whether the information or opinion is true or not; and

(ii)  whether the information or opinion is recorded in a material form or not.

(b) If the information does not disclose your identity or enable your identity to be ascertained, it will in most cases not be classified as “personal information” and will not be subject to this privacy policy.


  1. What information do we collect?

The kind of personal information we collect from you will depend on how you use the website. The personal information that we collect and hold about you may include: login credentials, name, address, phone number, and email address to enable us to send information or process your product order. We may also collect additional information at other times, including but not limited to, when you provide feedback, change your content or email preferences, respond to a survey, or communicate with House of Moxa.

Credit card information is not stored by us on our servers.


  1. How we collect your personal information & Cookies

(a) We may collect personal information from you whenever you input such personally identifiable information into the website, such as when you complete an order, post questions and comments about us and our products and services on the website, and subscribe to e-newsletters.

(b) We also collect cookies from your computer which enables us to tell when you use the website and also to help customise your website experience. As a general rule, however, it is not possible to identify you personally from our use of cookies as they do not access information stored on your computer or any personal information (e.g. name, address, email address or telephone number). Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. However, this may prevent you from taking full advantage of a website.

(c) If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

(d) When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

  1. Purpose of collection

(a) The purpose for which we collect personal information is to provide you with the best service experience possible on the website.

(b) We will use all reasonable means to protect the confidentiality of your personal information while in our possession or control. We will not knowingly share any of your personal information with any third party other than our service providers who assist us in providing the information and/or services we are providing to you and who assist us in operating the website. Your personal information may also be exposed from time to time to maintenance and support personal acting in the normal course of their duties. To the extent that we do share your personal information with a service provider, we would only do so if that party has agreed to comply with our privacy standards as described in this privacy policy. Some of our service providers may be overseas and may not be subject to Australian Privacy Laws. Please contact us if you require specific details

(c) By using our website, you consent to the receipt of direct marketing material. We will only use your personal information for this purpose if we have collected such information from you, and if it is material of a type you would reasonably expect to receive from us such as updates regarding our website, products, workshops and other information in the form of a newsletter. We do not use sensitive personal information in direct marketing activity. Our direct marketing material will include a simple means by which you can request not to receive further communications of this nature either by email or unsubscribing at any time, and your request will be actioned as soon as possible.

(d) We may use the information that you provide us to create marketing statistics, identify user demands and to assist in meeting customer needs generally, without any reference to your name and other personal information. In addition, we may use the information that you provide to improve our website and services but not for any other use.


  1. Disclosure of your personal information

(a) Individual profile and company details are not used for any purpose other than stated above. Details are only supplied to a third party supplier when it is required by law, for example to comply with a law or regulation, or if it is subjected to a court order, subpoena or warrant; or in order to deliver the goods or services which have been purchased; or to protect House of Moxa’s copyright, trademarks and other legal rights.

(b) If there is a change of control in our business (whether by merger, sale, or otherwise), or a sale or transfer of its assets, customer information, which may include your personal information, could be disclosed to a potential purchaser under an agreement to maintain confidentiality, or could be sold or transferred as part of that transaction. We would only disclose your information in good faith and where required by any of the above circumstances.

(c) Any non-personal information, communications and material you send to this website or to us by email, or which we obtain from third parties without promises of confidentiality, may be kept, used and disclosed by us on a non-confidential basis. We are free to use and reproduce any such information freely, and for any purpose whatsoever. This may include but is not exclusive to the use of any testimonials, ideas or techniques contained in such information for any purpose, including developing, manufacturing or marketing products.


  1. Access and correction

Australian Privacy Principle 12 permits you to obtain access to the personal information we hold about you in certain circumstances, and Australian Privacy Principle 13 allows you to correct inaccurate personal information subject to certain exceptions. If you would like to obtain such access, please contact us as set out below.


  1. Complaint procedure

If you have a complaint concerning the manner in which we maintain the privacy of your personal information, please contact us as set out below. All complaints will be considered by Catherine Kato and we may seek further information from you to clarify your concerns.

If we agree that your complaint is well-founded, we will, in consultation with you, take appropriate steps to rectify the problem. If you remain dissatisfied with the outcome, you may refer the matter to the Office of the Australian Information Commissioner.


  1. Overseas transfer

Your personal information will not be disclosed to recipients outside of Australia unless you expressly request us to do so. If you request us to transfer your personal information to an overseas recipient, the overseas recipient will not be required to comply with the Australian Privacy Principles and we will not be liable for any mishandling of your information in such circumstances.


  1. GDPR

In some circumstances, the European Union General Date Protection Regulation (GDPR) provides additional protection to individuals located in Europe. The fact that you may be located in Europe, does not, however, on its own entitle you to protection under the GDPR. Our website does not specifically target customers located in the European Union and we do not monitor the behaviour of individuals in the European Union, and accordingly the GDPR does not apply.


  1. Security

House of Moxa endeavours to ensure the security, integrity and privacy of all personal information submitted to our website, and periodically updates its security measures in line with current technologies.


  1. Links & Embedded content from other website

(a) This website may contain links to other websites. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that House of Moxa is not responsible for the privacy practices of such other websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies solely to information collected by this website.

b) Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

  1. How to contact us about privacy

 If you have any queries, or if you seek access to your personal information, or if you have a complaint about our privacy practices, you can contact us through:  [email protected].

We endeavour to ensure that our privacy policy remains current, and therefore this policy is subject to change. We may modify this policy at any time, at our sole discretion and all modifications will be effective immediately upon our posting of the modifications on this website. Please return periodically to review our privacy policy.